This Privacy Policy explains how Mafikl Laundry collects, uses, stores, protects, and shares information when you use our mobile application, website, and laundry pickup and delivery services.
Welcome to Mafikl Laundry. We respect your privacy and are committed to protecting your personal information. By using our services, you acknowledge the data practices described in this policy.
Depending on the features you use, we may collect:
We may process device identifiers, app performance information, crash reports, and usage analytics.
If you use the Voice Order feature, the app may access your microphone to capture voice instructions and process your laundry request.
We use delivery addresses you provide to arrange pickup and delivery. If device location access is enabled, location information may also be used to assist with address selection and availability.
We use information to create and manage customer accounts, authenticate customers, process orders, arrange pickup and delivery, calculate charges, provide order updates, respond to support requests, manage rewards and promotions, improve the app, prevent fraud, and comply with legal obligations.
Microphone: Used when customers activate voice ordering.
Location: Used, if enabled, to assist with pickup and delivery address selection.
Notifications: Used, if enabled, to communicate order confirmations, pickup updates, delivery status, and relevant service notifications.
Permissions can be managed through device settings. Disabling certain permissions may limit related features.
We may share necessary information with authorized service providers involved in operating our business, including laundry pickup and delivery personnel, hosting providers, payment processors, and technical service providers. We may also disclose information where required by law.
Payment-related information may be processed to complete transactions, maintain billing records, process refunds, and resolve payment disputes. Third-party payment providers' privacy policies may also apply.
We take reasonable technical and organizational measures to protect customer information, such as encrypted network communication and authenticated access. No electronic storage or transmission method can guarantee absolute security.
We retain personal information only as long as reasonably necessary to provide services, maintain order records, resolve disputes, meet legal obligations, and protect system security. Data no longer required will be deleted or anonymized.
Customers may request deletion of their account and associated personal information. Provide deletion instructions or contact details in-app or via email.
We use third-party services for authentication, analytics, crash reporting, notifications, hosting, payment processing, or voice processing. Their data practices may also apply and we limit data access where possible.
We do not knowingly collect personal information from children. If we become aware of information collected in violation of children's privacy requirements, we will take appropriate action.
Subject to applicable law, customers may request access, correction, or deletion of their personal information. Manage optional device permissions and notification preferences through device settings.
We may update this policy to reflect changes in services, technology, legal requirements, or data practices. Revised versions will be published with an updated effective date.
For privacy questions, account deletion requests, or complaints, contact:
Mafikl Laundry
Website: https://mafikllaundry.com
Phone: +91 7268082034
Email: mafikllaundry@gmail.com