Mafikl launder Pvt Ltd("Mafikl Laundry") values your privacy.
Any kind of complaint will be entertained only within 72 hrs. of the delivery of package.
White and colored clothes are segregated and washed separately,
even then if any of your clothes get color stains from other clothes while washing,
then we are not responsible for this. Once a complaint is registered,
you will get a resolution from our customer grievance team within 7 working days.
If any kind of reimbursement has to be made then it will be in form of our laundry packages only.
We collect personal information from Service Professionals offering
their products and services. This information is partially or completely
accessible to all visitors using mobile
application, either directly or by submitting a request for a service.
Service Professionals and customers are required to create an account to
be able to access certain portions of our App.
Consumers: During the Account registration process and during your usage
of application, we will collect information such as
your name, postal code,city and address We may also collect personal information that
you post in your Offer, Profile, Wants, or Feedback, and any comments or
discussions you post in any blog, chat room, or other correspondence
site on the mobile application, or any comments you provide
during dispute resolution with other users of the mobile
application.
Package Refund:
The customer can always initiate the process for refund of package payment within 72 hours of your package being purchased.
Damaged Order:
In Laundry color transfer or color fading are a genuine problem. The customer can always register a complaint within 3
days of the delivery if not satisfied with the work and shortly customer care will get in touch with the client within 24 hours
of the complaint being registered. If the damage is caused due to washing, we are liable for a maximum of 5 times the service cost for that cloth.
Packaging:
Mafikl Laundry delivery boy will arrive with Eco-friendly packaging. Sustainable packaging is the development and use of packaging which
results in improved sustainability.
Service Professionals: If you are a Service Professional and would like
to post any information about yourself, we will require you to register
for an Account. During the Account registration process, we will collect
your business name, telephone number, address, zip code, travel
preferences, a description of your services, a headline for your
profile, first and last name, and email address. Other information may
also be required to be provided to Mafikl whilst you avail and use
Mobile application. In addition, you may, but are not
required to, provide other content or information about your business,
including photographs and videos.
Background Verification: The Service Professional acknowledges that as
part of the on-boarding process, the Company or an entity /agency
appointed or nominated by the Company (“Verifier”), may undertake
background verification checks of the Service Professional in order to
authenticate inter alia the genuineness and competency of the Service
Professional.
We may obtain your device ID, which is sent to Mafikl servers and
used in fraud prevention efforts.
ELECTRONIC NEWSLETTERS:
We may offer a free electronic newsletter to users. We will gather the
email addresses of users who sign up for Mafikl for the newsletter
mailing list. Users may remove themselves from this mailing list by
opting out of receiving newsletters during the registration process, by
following the link provided in each newsletter that points users to a
subscription management page where the user can unsubscribe from
receiving newsletters or by changing their preferences in their Profile
Settings page.
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